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Country of origin is not the sole reason we reject some orders. Most orders are rejected because of more than one red flag. We do have customers from "high-risk
by Hetzner_OL 5y ago
Country of origin is not the sole reason we reject some orders. Most orders are rejected because of more than one red flag. We do have customers from "high-risk" countries. We also reject many European orders that appear to be fake, or that are far enough along the "possibly risky" scale. It is not a perfect art, but our team is constantly tinkering to improve our methods. We find that being overly cautious helps us to prevent abuse down the road. --Katie, Marketing Hetzner Online
- returnofzyx 5y agoHetzner's definition of "high risk" orders is certainly geographically biased. If you're worried about invoice payments, consider a prepaid credits model.
- dx034 5y agoOn the other hand it probably allows them to offer these prices. For AWS, unpaid bills from fraudulent accounts will make up a significant line item, Hetzner can't afford that at their margins.
- Grollicus 5y agoWhen we thought to rent a dedicated server for our hackerspace we initially put "Bernd Liefert" (a german in-joke) as the responsible admin down and they basically told us "lol no we know our jokes, too". We had to tell them a real, existing person as contact or they wouldn't have rented us the box. So can confirm, they also reject European orders.