I was one of their users and compared to their competition, their offering was awful in the places that really mattered: Storing and Restoring of backup data

I was one of their users and compared to their competition, their offering was awful in the places that really mattered: Storing and Restoring of backup data Let's say you had your old laptop backed up and upgraded your hardware/freshly reinstalled your OS. Now your choices are: 1) Delete your old backup and continue with the new computers backup 2) Keep your old backup and don't backup your newly installed machine And if you are restoring files, you are forced to download them as zip (which is created asynchronously - so good amount of wait time) -> no automatic restore of files to selected locations. A lot of these weird constraints seem to be around keeping the egress and storage costs down which is fine but that makes them just another provider not in anyway the best. Lot of people like them but that's probably only because they haven't actually restored any of their backups. Just mindlessly paying their monthly subscription fees.