Yes, many people don't know what's broken in the first place. My minimum threshold for reaching out to a repair technician is 1) the problem must not have a so

Yes, many people don't know what's broken in the first place. My minimum threshold for reaching out to a repair technician is 1) the problem must not have a solution that is easily found through an internet search, and 2) the solution must require more time and effort than the time to get it to and from the repair shop. What saddens me is how few people will do the internet search before giving up. Yes, I'm tech-savvy so I'm speaking from a position of privilege, but if you're looking for "What's wrong with this thing?" how can you NOT think to search the internet?