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Isn't it the classical enterprise software situation where the user is not the buyer? These are bought by administrators from sales reps based on features that
by version_five 5y ago
Isn't it the classical enterprise software situation where the user is not the buyer? These are bought by administrators from sales reps based on features that appeal to "leadership". Its the same with any SAP or other major vendor implementation, the software itself is a steaming pile of crap, but it ticks all the boxes a non-user wants to see (compliance and reporting and whatnot). There is no incentive for the vendor to "waste" money on usability.
- flerovium 5y agoReally? I know medical professionals waste 50%+ of their highly-compensated time because of poor usability. If that isn't a cost to the buyer, I don't know what is.
- SqueamOssi 5y agoI think the point that version_five was trying to make is that the decision makers have no visibility on how usable a system is in advance - they only see the checkboxes. At best, decision makers if they're curious, will learn how unusable and inefficient the system is years after they're locked in to their multi-million dollar commitment to implementing and training people on the system. And upon this discovery the vendors are of course there to say, that the hospital just need some more customizations, user training, or a new expensive module. Which just furthers the hospital's lock-in. The lather-rinse-repeat of enterprise software.