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This is also why it's much more valuable to look at user metrics than actual feedback when making design decisions. Individual pieces of feedback can be valuab
by cecilpl2 5y ago
This is also why it's much more valuable to look at user metrics than actual feedback when making design decisions.
Individual pieces of feedback can be valuable, but if you let it do the driving then you can end up making changes that worsen your product. You become subject to the will of the most vocal critics at any given moment.
- Karunamon 5y agoBe careful with this advice, though. Writing off feedback, as Mozilla does, can blow up in your face as you dismiss any and all criticism as being from a vocal minority of whiners.