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Personal anecdote, had ordered fairly expensive headphones the other day, I wasn't home yet their tracking said "handed to resident". Customer support said that

Personal anecdote, had ordered fairly expensive headphones the other day, I wasn't home yet their tracking said "handed to resident". Customer support said that happens sometimes and the package will probably still arrive within the next 2 days. Yeah sure. Didn't happen, they sent me another pair. It's awful how much waste and theft there is in this system and I feel terrible to occasionally be a part of that.

jeffwask 5y ago
There was a really interesting article on returns the other day and the massive waste in the online shopping space. https://www.theatlantic.com/magazine/archive/2021/11/free-returns-online-shopping/620169/ https://www.theatlantic.com/magazine/archive/2021/11/free-re...