I am certain that people have missed filing their taxes because of the downtime. They scheduled time for it, got frustrated that it didn't work, and then forgot

I am certain that people have missed filing their taxes because of the downtime. They scheduled time for it, got frustrated that it didn't work, and then forgot about it. Then realized too late that they didn't file their tax return. It almost happened to me because a bank had a scheduled downtime when I was doing my taxes and I couldn't finish it at the time. I only remembered a few hours before the real deadline... Also, I got a vaccine almost a month later because our vaccine sign up page also had technical difficulties. I sat around in queue for 90 minutes to do an online sign up and all the times were already gone. The next time I tried and saw the queue I just closed the browser. Also, these are things that you can go to prison for if you mismanage it. People are much more likely to put up with these screw ups, because they have to.