The article reminds me of one of my recent experiences flying. The airline (SWA) cancelled our connection. As in, they still flew us half-way, but allowed the

The article reminds me of one of my recent experiences flying. The airline (SWA) cancelled our connection. As in, they still flew us half-way, but allowed the connection to leave, stranding everyone on the connection. We were only marginally delayed, and even the most short-sighted analysis of "which of these is costlier" would have told you that cancelling the connection was dumb. But airlines treat weather as 100% unpredictable events, and so… They offered to give us a voucher for a hotel, since they were stranding us overnight. We had to call a number for the voucher to make the hotel reservation. They guy on the line: "I'm sorry, I need to know where you are. I don't have a 'Saint Louis Airport' in my system." I'm, of course, sitting in Saint Louis at the time. I gave him the IATA code, and "Ah, Lambert International!" so that was annoying. But then the "discount". We arrived at the hotel, and they initially didn't want to give us the discount, despite there also somehow being a reservation in their system? "We don't offer that discount." Well, okay, that's nice, and not my problem. After negotiating the discount back into existence, between me and the hotel clerk also then realized that my AAA membership was a better discount. I just want to give money, and receive flight. Weather is fine, but lately it hasn't been weather cancelling my flights, but mismanagement & "oh, we don't have a crew for your flight" or "uh, we don't have a plane". These really ought to be full refunds + you still deliver carriage, so that these failures get rectified. There are increasingly more and more examples I find like this, where I as a consumer cannot acquire the good or service I want at any price: I'm settling for a high price and a very substandard product or service.