You sent Amazon an empty box? It's still their fault, but sending back an empty box and issuing a chargeback usually aren't the first things I try to get refund

You sent Amazon an empty box? It's still their fault, but sending back an empty box and issuing a chargeback usually aren't the first things I try to get refunds from Amazon. Their support chat is usually pretty willing to give you a refund IMO (although if you've returned too much / had too much stolen over the years that might not be the case, which I'm guessing is the situation you're in)