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Google's handling is pretty cold. They encountered a critical issue with having a social [human] network, their support isn't human. They prefer automation ove

by Joakal 15y ago

Google's handling is pretty cold. They encountered a critical issue with having a social [human] network, their support isn't human. They prefer automation over everything. And that aim will keep biting them in the ass.

jrockway 15y ago
I'm not so sure. Look at all the companies that have non-automated support: Best Buy, Comcast, Bank of America, and so on. Nobody likes those companies either. Ultimately, being nice to people doesn't scale. And making money requires scaling.
- Joakal 15y ago
  What are you not sure about?
  - jrockway 15y ago
    They prefer automation over everything. And that aim will keep biting them in the ass. The other companies people hate don't automate anything. But everyone still hates them.