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Similarly, if you missed a part of what someone said, repeat back everything you did hear as part of the question. It confirms you were listening and avoids an
by SilasX 5y ago
Similarly, if you missed a part of what someone said, repeat back everything you did hear as part of the question. It confirms you were listening and avoids an excessively long or rephrased answered.
For example, "We reviewed <garbled> and found the events hadn't been logged." -> "You reviewed what and found the events hadn't been logged?"