This is a support person that probably's not that familiar with Dropbox's technical and management roadmap. Not having Apple Silicon support means that they're

This is a support person that probably's not that familiar with Dropbox's technical and management roadmap. Not having Apple Silicon support means that they're effectively telling everyone "we won't support Macs" in 5 years. Apple will kill Rosetta 2 at some point, just like they did with Rosetta 1 and my bet is sooner rather than later. If Dropbox doesn't support Macs, they seem to think that the work to bring Dropbox to Apple Silicon will be more expensive than the revenue they get from Mac users. With all that - Dropbox does have some technical issues at the kernel layer that they need to address with Apple and that's also something that a support person can't really know.