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Has anyone here used Autonomy? It seems to be used in call centres to detect nuances in a person's words. What other type of data mining does it do?
by teyc 15y ago
Has anyone here used Autonomy? It seems to be used in call centres to detect nuances in a person's words. What other type of data mining does it do?
- jgmatpdx 15y agoThe call center tech was acquired; I don't suspect much of it ever had anything to do with their core product.
- d4nt 15y agoThey implemented it at my last employer - a professional services business with lots of documents to search. I don't think we were really using it to its full potential though.