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> Bugzilla’s approach: in your “what error message?” comment, you also set the needsinfo?(reporter@example.com) flag (a single checkbox does it), and it can sta
by scottlamb 5y ago
> Bugzilla’s approach: in your “what error message?” comment, you also set the needsinfo?(reporter@example.com) flag (a single checkbox does it), and it can stay in that state indefinitely.
In my experience, in many projects the issue does stay in that state indefinitely, even after the reporter provides the info. The reporter doesn't have permissions to remove the label; the people who do have the permissions miss the notification and never do the manual triage you mention. They might as well just close anything that doesn't have enough information or (depending on your perspective) that they don't understand/care to understand.
(For example: I filed an issue a couple months ago in which I explained the problem I was having, pointed out it contradicted the documentation, then proposed a solution. Then I opened a PR with the solution and explained it within the documentation and the commit message. Then I got asked a question in a PR comment that was answered in all three of those other places. I replied (explaining it in a fourth place), but the PR still has the "needs-reporter-feedback ?" label and isn't going anywhere.)
Maybe the most useful thing a bot could do is remove this label after the next comment... or maybe it's just hopeless if a project doesn't care enough about their issues.