Also these people are the experts and often you're the novice in their domain. Understanding that part of the relationship is important. In my experience, peo

Also these people are the experts and often you're the novice in their domain. Understanding that part of the relationship is important. In my experience, people are very happy when I automate some bullshit part of their job. However, you are going to waste their time getting that automation done. So you have to sell them that it's worth making their job worse in the short term to make it better in the long time. If you're a terrible communicator, they're not going to trust that it's worth it.