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> People are people and many don't understand or are actively afraid of technology. One possible alternative is that people are suspicious/defensive (sometimes
by yobbo 5y ago
> People are people and many don't understand or are actively afraid of technology.
One possible alternative is that people are suspicious/defensive (sometimes justifiably) when techies ask questions about "what problems are you having?" and "what do you typically do when ___?" To them, it might seem like they are being interrogated by someone ostensibly below their rank.
To be fair, this is sometimes exactly what is happening. A techie is sent in to investigate automating a bullshit job, but neither the techie or the person is told this in clear terms.
- wvenable 5y agoAlso these people are the experts and often you're the novice in their domain. Understanding that part of the relationship is important. In my experience, people are very happy when I automate some bullshit part of their job. However, you are going to waste their time getting that automation done. So you have to sell them that it's worth making their job worse in the short term to make it better in the long time. If you're a terrible communicator, they're not going to trust that it's worth it.