Whether it's due to Internet fame or not, this concept of customer service shifting from private emails and phone calls into a publicly visible space is very in

Whether it's due to Internet fame or not, this concept of customer service shifting from private emails and phone calls into a publicly visible space is very interesting. Maybe the Internet Pitchfork Society (e.g. Reddit) will lead to whipping notoriously awful customer service into shape. Or maybe it will be unfair gang-annihilation of small businesses, like victims of unfair Yelp reviews claim.