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BlackBerry and TiVo suffer from Loyal Customer Myopia
- Jun8 15y agoGood point! I've been a TiVo user for 7 years, in the early days it was a revelation. In the past few years they haven't innovated at all, as far as I can see. Compare their clunky, horrible Netflix interface with any other flow-based one, e.g. Google TV. At this point TiVo still exists because others, like Google and Apple, are letting it live.
- smackfu 15y agoIt's pretty impressive that no matter how much technology advances, Tivo always manages to make a sluggish interface.
- ben1040 15y agoThis is spot on. I really regret having bought a TiVo Premiere due to blind brand loyalty. It's been 15 months since the Premiere was released, and the software is still as half-baked as it was when they first shipped. The thing randomly locks up, the UI is half-implemented and sluggish, and all in all it seems a step down from the clean usability of the original models from 10 years ago. But I bought the thing because I was a long-loyal TiVo owner who still thought they could do well. I bought it without having read any reviews that would have warned me about this stuff, because I've owned half a dozen other TiVo receivers over the last decade and they all had been wonderful. I certainly learned my lesson.