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This is only tangentially related to your point, but Riot uses CRDTs for their chat system. https://technology.riotgames.com/news/chat-service-architecture-per

• cyber_kinetist 5y ago
  Maybe CRDTs are useful for implementing chat systems since the operational semantics for it are simple enough to make a CRDT system for it? The blog post I've read in the first link seems to say that CRDTs gets very complex when applying it to a domain where there are all kinds of different rich operations. I guess CRDTs aren't fundamentally the right solution for the collaborative document editing problem then?