I think it's possible to work this way while still having single issues - I usually like to do a two phase resolution of an issue. First, I triage issues - thi

I think it's possible to work this way while still having single issues - I usually like to do a two phase resolution of an issue. First, I triage issues - this should be done relatively quickly (within a day is a good target), and should involve reviewing the issue, determining whether it represents a genuine bug, a misunderstanding, a missing feature, etc., tries to identify where the problem might be occurring, and provides any workarounds, etc. That should happen on every issue without exception. Second is actually solving the issue, if it wasn't solved during triage. The 60 days can be useful here - as much as we all want to have bug free software, an issue that a single person encountered 60 days ago and hasn't been seen or reported by anyone since might just not be worth fixing or might not even exist anymore. Maybe it's unfair to users, but also keeping an issue open indefinitely can be equally unfair - if you're realistically not going to fix something, better that the user knows now. There's for sure cases where a single report is actually about multiple bugs, but that's relatively rare and I'm happy treating that as the exception rather than the rule.