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Yes we tried various things to better manage issues but there's just no easy solution when anybody can open issues. We have templates, clear explanations about
by laurent123456 5y ago
Yes we tried various things to better manage issues but there's just no easy solution when anybody can open issues.
We have templates, clear explanations about what the issues are for (it's purely used as a bug tracker for us), we even say plainly that if your issue is a support or feature request, it's very likely to be ignored. But still, probably 90% of new issues are feature requests, support requests or duplicates.
We've also considered closing the bug tracker altogether but in the end we prefer to leave it open for the 10% of issues we actually want to hear about.