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I have nowhere near the same reach and marketing capacity as Element, but if my experience running a managed hosting service [0] for Matrix (and other messaging
by rglullis 5y ago
I have nowhere near the same reach and marketing capacity as Element, but if my experience running a managed hosting service [0] for Matrix (and other messaging/social media services) is anything to go by: individuals really don't care enough about that to the point of paying $5/month, but there is a growing opportunity for business that want to have some control over their communications.
These bridges can be amazing if you want to have a chatbot, or a support desk that can put all their conversations in one place, etc, but to replace the mainstream apps it is too much of a tall order. At the moment the mobile clients have so many bugs that makes it hard even for me to go when offering support for my "customers", which at this point is just the couple dozen friends and family that I managed to rope into it. They don't even have feature parity with any of the competitors, so for end-users it's just easier to switch apps on their phone depending on who they want to talk and their will have a better experience doing so.
I still use and support Matrix, but their clients still need to improve a lot if they ever hope to reach mainstream. I am focused now on another project [1], but when/if I ever get to work back on communick, I will pivot away from end-users and into SMB.
[0] https://communick.com https://communick.com
[1] https://hub20.io https://hub20.io