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Hertz is currently cannibalizing their brand and customer base by charging outrageous fees (cleaning, late) and refusing the refund them even when proven wrong.

Hertz is currently cannibalizing their brand and customer base by charging outrageous fees (cleaning, late) and refusing the refund them even when proven wrong. https://www.latimes.com/business/story/2021-06-11/column-hertz-smoking-fee https://www.latimes.com/business/story/2021-06-11/column-her...

oceanghost 5y ago
Fascinating. U-Haul was/is famous for this too. A decade ago I rented a large U-Haul for a move. I knew how crappy they were and purchased the insurance just figuring it in as the "true" cost of the rental. I pick up the truck at like 4:00pm. The truck they gave me had some serious damage to the box, it had been painted over. I documented everything and went on my way. I return the truck at ~12pm the next morning. I get a call a few hours later from U-Haul saying I'd damaged the truck to the tune of $1700 or so. I told them, "So whats your theory? That I drove the truck 100 miles, damaged it and had time to paint over the damage and for that paint to dry in 16 hours? And, I bought the insurance anyways SO WHY THE F** ARE YOU CALLING ME?!" Some businesses are so routinely corrupt its unusual if they're not trying to cheat you. Another time, I took my vehicle which had very expensive tires (think $650 each) to an Allen Tire for a slow leak in one of them (would deflate once a week). I took pictures of my tires bcause I had been dreading this and putting it off for months because-- I knew what would happen. And it did: They called me a few hours later and said one of my tires had been slashed and that I would have to replace both rear tires. The guy was a great actor. He genuinely sounded distressed over my misfortune. I told them to put the tire back on and I'd pay a reasonable fee. They refused, "Sir we can't do that, the car is unsafe to drive." I am livid at this point. I made probably a poor decision... I calmly explained that I was missing my regularly scheduled shooting practice (which was true) and I am coming down there, with the guns that I intend to take to the practice, so I hope my old tire will be on the car so I won't be late. When I got there (no guns of course), they had magically discovered a nail in the tire and they were sorry for the mistake. The same bastard trying to scam me was outrageously apologetic for the "mix-up." anyways, if you made it through this slog of a post thank you! Little bored this evening...

oceanghost 5y ago

Fascinating. U-Haul was/is famous for this too. A decade ago I rented a large U-Haul for a move. I knew how crappy they were and purchased the insurance just figuring it in as the "true" cost of the rental. I pick up the truck at like 4:00pm. The truck they gave me had some serious damage to the box, it had been painted over. I documented everything and went on my way. I return the truck at ~12pm the next morning. I get a call a few hours later from U-Haul saying I'd damaged the truck to the tune of $1700 or so. I told them, "So whats your theory? That I drove the truck 100 miles, damaged it and had time to paint over the damage and for that paint to dry in 16 hours? And, I bought the insurance anyways SO WHY THE F** ARE YOU CALLING ME?!" Some businesses are so routinely corrupt its unusual if they're not trying to cheat you. Another time, I took my vehicle which had very expensive tires (think $650 each) to an Allen Tire for a slow leak in one of them (would deflate once a week). I took pictures of my tires bcause I had been dreading this and putting it off for months because-- I knew what would happen. And it did: They called me a few hours later and said one of my tires had been slashed and that I would have to replace both rear tires. The guy was a great actor. He genuinely sounded distressed over my misfortune. I told them to put the tire back on and I'd pay a reasonable fee. They refused, "Sir we can't do that, the car is unsafe to drive." I am livid at this point. I made probably a poor decision... I calmly explained that I was missing my regularly scheduled shooting practice (which was true) and I am coming down there, with the guns that I intend to take to the practice, so I hope my old tire will be on the car so I won't be late. When I got there (no guns of course), they had magically discovered a nail in the tire and they were sorry for the mistake. The same bastard trying to scam me was outrageously apologetic for the "mix-up." anyways, if you made it through this slog of a post thank you! Little bored this evening...