4 ms·

UK likes to put your full name on bank cards and spend a long time to convince Lloyds to put my initials + last name instead. Why would I want a random user in

by wdb 5y ago

UK likes to put your full name on bank cards and spend a long time to convince Lloyds to put my initials + last name instead. Why would I want a random user in a shop to know my full name?!?

tialaramex 5y ago
> UK likes to put your full name on bank cards Do they? I had three unexpired bank cards to compare. My good bank issued me my non-contactless credit card, which is a backup and also the card my Phone "is" when I use that to pay for stuff, which is most of the time. That card (which a little worn) has my first and last name with middle initial. My good bank also issued me a debit card very recently. This card is entirely black on the front except for the name of the bank and the logo of the card network. However on the back it has my initials and surname. The other bank I use that does card transactions issued me a more traditional looking card with just my initials and surname on the front.
- wdb 5y ago
  That's not my experience, Monzo, Revolut, Lloyds, my private bank, and Halifax (they even misspelled it) all put my full name on the card until I called them and asked for it to be changed. I think they should ask you how you want your name on the bank cards
  - tialaramex 5y ago
    It seems like that's another question most people don't care about, which hurts your acquisition flow if you insist on asking it. Just allowing you to call up and change it seems adequate to resolve strong preference from customers like you. If you ask people fifty questions they don't care about, and they don't need to complete the process, they just won't do it at all. "Would you prefer our letters to you addressed you by your first name, your surname and initials or just Dear Sir/Madam?" "If we have to call you about your account, should we text first or is it OK to just call immediately?" "Our cards can be doused in artificial lemon scent instead of smelling of plastic when new. Would you prefer the lemon scent?" "If you had to fight either one angry goose every Tuesday, or an enraged orangutan on a random day once per year, which would you prefer?" "Would you prefer Contactless cards or should we disable the Contactless feature on your new card?" "Going back to the goose question, does your answer to the previous question change if the orangutan has a sword?"

by wdb 5y ago

UK likes to put your full name on bank cards and spend a long time to convince Lloyds to put my initials + last name instead. Why would I want a random user in a shop to know my full name?!?

tialaramex 5y ago

> UK likes to put your full name on bank cards Do they? I had three unexpired bank cards to compare. My good bank issued me my non-contactless credit card, which is a backup and also the card my Phone "is" when I use that to pay for stuff, which is most of the time. That card (which a little worn) has my first and last name with middle initial. My good bank also issued me a debit card very recently. This card is entirely black on the front except for the name of the bank and the logo of the card network. However on the back it has my initials and surname. The other bank I use that does card transactions issued me a more traditional looking card with just my initials and surname on the front.

wdb 5y ago
That's not my experience, Monzo, Revolut, Lloyds, my private bank, and Halifax (they even misspelled it) all put my full name on the card until I called them and asked for it to be changed. I think they should ask you how you want your name on the bank cards
- tialaramex 5y ago
  It seems like that's another question most people don't care about, which hurts your acquisition flow if you insist on asking it. Just allowing you to call up and change it seems adequate to resolve strong preference from customers like you. If you ask people fifty questions they don't care about, and they don't need to complete the process, they just won't do it at all. "Would you prefer our letters to you addressed you by your first name, your surname and initials or just Dear Sir/Madam?" "If we have to call you about your account, should we text first or is it OK to just call immediately?" "Our cards can be doused in artificial lemon scent instead of smelling of plastic when new. Would you prefer the lemon scent?" "If you had to fight either one angry goose every Tuesday, or an enraged orangutan on a random day once per year, which would you prefer?" "Would you prefer Contactless cards or should we disable the Contactless feature on your new card?" "Going back to the goose question, does your answer to the previous question change if the orangutan has a sword?"