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If only Hertz wasn't the worst of the car rental companies. My latest, and last horror story with them was that because they couldn't correlate my identity to t
by FireBeyond 5y ago
If only Hertz wasn't the worst of the car rental companies. My latest, and last horror story with them was that because they couldn't correlate my identity to that of the corporate credit card I was using, they were "unable to rent" to me.
I asked about refunding my pre-paid rental then, and started finding an Uber to Enterprise.
"Oh, sorry sir. Prepaid rentals are non-refundable."
Right, so you take my payment, and then decline to rent to me, and then refuse to refund me? They did, eventually.
- spookthesunset 5y agoAll rental car agencies suck. So do all delivery services, airlines, cell phone carriers, and cable companies. Pick any company operating in these spaces and you’ll get stories of how they are the literally the worst company on the planet. That being said I’ve never had a bad experience with national or enterprise. I dunno why other companies haven’t copied the Emerald Isle concept yet. It makes so much sense. The customer gets to feel like they had control over the car they picked, the time spent in line is non existent, etc. Its a win all around. Also life pro tip: unless your employer can do better, always use Costco Travel for rental cars (and hotels for that matter). They always include multiple drivers, and have very competitive pricing… sometimes lower than what I can get using my employer’s corporate rate. The Costco membership almost always pays for itself just by renting a car for the week.
- KorematsuFredt 5y ago+1 for Costco travel. I have found that alone to cover your Costco membership fees.