The report contains practically no technical data. "Network data show connectivity flatlining at 24%".. 24% of what? Reachable IPv4 addresses? Traffic volume?

The report contains practically no technical data. "Network data show connectivity flatlining at 24%".. 24% of what? Reachable IPv4 addresses? Traffic volume? Client side HTTP/TLS requests? DNS queries? Do they take whatever data they get, aggregate everything into one giant field called "connectivity", and evaluate the stability of a connection based on that success rate? We don't know.