The gist is they’re trying to communicate maintenance shutdowns more effectively. > [T]he current subway map combines multiple lines into one where they run to

The gist is they’re trying to communicate maintenance shutdowns more effectively. > [T]he current subway map combines multiple lines into one where they run together, while the new version shows as many as four tracks running parallel to each other, like on the 4, 5 and 6 lines. > [Sarah] Meyer, chief customer officer of the MTA, has been thinking about ways to better communicate how the subway really works, delays and all, since she took the customer chief role in 2018. > Faced with years of planned maintenance work, the MTA last year introduced a live subway map that customers can access on their electronic devices [1]. It lets passengers check exactly where trains are in the system, and which lines might be closed or diverted, offering a visual alternative to the paper maintenance notices pinned up around stations. > Ms. Meyer’s team wanted to better convey some of the same information through static maps in stations, for example making it instantly clear which lines aren’t operating on the weekend. > But the design of the current map—which combines multiple lines into one wherever they run parallel and separates out trains that in reality sometimes run on the same tracks—makes that “redrawing” harder, Ms. Meyer said. [1] https://map.mta.info/ https://map.mta.info/