3 ms·
Eh... My experience disagrees with title, but not the actual content. What really happened was that the tech made the customer feel like part of the problem-sol
by Baeocystin 5y ago
Eh... My experience disagrees with title, but not the actual content. What really happened was that the tech made the customer feel like part of the problem-solving team, and that they both worked together to solve the issue.
This is an important distinction. Make the client feel like they alone solved it, and you will wind up talking yourself out of a job.
- geofft 5y agoYeah, I think what specifically happened here is that they made the user realize (correctly) that they were breaking it through their own fault, and therefore culpability was not on the vendor. Which is a great trick if you can do it, but with most complex systems, it's very hard.
- throwaway0a5e 5y agoIt's easier if a large part of your value add is being the cowboys that your customers' internal teams can't. Easier to justify shit breaking in weird ways when they pay you to slap shit together ASAP.