4 ms·
>"we have all seen bug reports like: “it crashes for me after a few hours" Here is a gem from my collection of user "bug reports". The email with this exact wo
by FpUser 5y ago
>"we have all seen bug reports like: “it crashes for me after a few hours"
Here is a gem from my collection of user "bug reports". The email with this exact words and nothing else - "something is wrong, what do I do?". I was biting my fingers trying not to reply with the first thing that came into my head.
- Andrew_nenakhov 5y agoI don't hold myself and frankly answer that my crystal ball is on scheduled maintenance today.
- andi999 5y agoSo when will your crystal ball be ready, could you then asap adress the issue? Also keeping spare crystal balls would be really helpful.
- Andrew_nenakhov 5y agoWe are a small company supporting a free opensource product, we can't afford spare crystal balls. Even the one we have was bought on a secondary market, warranty expired in late 14th century.
- jraph 5y ago"We are sorry to read that. Please clearly describe your problem to us so we can help you. Feel free to call us on this phone number: XXX-XXX-XXX" People don't always understand our perspective, we should guide them into doing the right thing and everybody will be happy. Save your generic answer so you don't waste your time doing so, but being pedagogical should be part of our work in my opinion.
- aendruk 5y agoInterpreted literally it’s a reasonable question: “What process should I follow when I encounter a problem?”
- FpUser 5y agoWell try to visit car repair shop and ask the same question as in the original email and then explain them what you really meant.