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Use this template: 1. When I do this 2. Here is what I expect to happen 3. But instead, this happens
by drdrey 5y ago
Use this template:
1. When I do this
2. Here is what I expect to happen
3. But instead, this happens
- dotancohen 5y ago...4. And this is my software version and Linux distro.
- input_sh 5y agoAlso useful to run the app from the terminal, replicate the bug, and see if any logs pop up.
- toomanybeersies 5y agoUgh no thanks, I'll just send them a screenshot and say "it's broken, please fix this!" If it's good enough for my colleagues to submit tickets like this, it's good enough for me!
- bentcorner 5y agoOne more tidbit: In the "When I do this", I find it useful to omit stuff that isn't interesting. Does the thing fail if I do something immediately? Or does it only occur if the application has been dormant for a few minutes? Does it only occur using the mouse, or can I use the keyboard? Get a good set of steps for reproducing the problem, but wander a little off those steps to see what is actually necessary. I've been surprised more than once when something that I thought was incredibly complex only required a few steps. And also been surprised when a complex repro was actually complex (e.g., if I drag quickly it works, but if I drag slowly it doesn't? what?).
- account42 5y agoIt's probably better to err on the side of having too many steps rather than missing cruicial steps to reproduce the problem.