5 ms·

This doesn't surprise me, their online platform feels like one big sticking plaster. They've had previous problems with clubcards (reward cards) being hacked a

This doesn't surprise me, their online platform feels like one big sticking plaster. They've had previous problems with clubcards (reward cards) being hacked and pretty much blamed the users...

GordonS 5y ago
I'm an online Tesco shopper, usually using "Click and Collect" because the shop is only a 3 minute drive away. Point is, I use the app and/or website every week - both are pretty awful, but the website is the worst. Main pain point is it's just so slow - you search for something and it takes seconds to show the search results, then you click to add something to your basket and it takes seconds to do that too, and occasionally it fails silently. A few seconds might not sound like much, but if you want to add dozens of items it's really frustrating. Then there is the search function, which is absolutely rubbish - you apparently have to know what secret-squirrel keywords are bound to each product. For example, if I search for "seeded bread", the particular brand I want doesn't show up, same if I search for "Hovis seeded"; but if I search for "Hovis seeds", then it finds it. So if you can't find something, you're never really sure if they don't have it, or you just can't find it. Another gripe with the search function is that results aren't ordered as you expect. Tesco has a "favourite" tag applied to things you've purchased before, so you'd expect "favourite" products to be shown first - nope. Which brings me on to the "favourite" feature - if you buy something just once, it gets tagged as a favourite, and there is no way to manually tag or untag products. So it could be there is a product you really didn't like, but it shows as a favourite for months afterwards. Then there is product reviews, which AFAICT aren't shown in the app at all, only on the website. And they silently delete perfectly reasonable bad product reviews, which is just really shitty behaviour. Also, the whole design and UX feel of the website is just... off. It really feels like a website created by junior devs in the 90's - ugly, slow, disfunctional and downright clunky. The app is a lot faster in general than the website, but still slowel enough to annoy, and it lacks some features that are available on the website, such as reviews and "shopping lists". The checkout UX is horrible though, it feels like you have to slowly tap through too many screens, and you now have to enter your card CCV for every single change you make, which is irritating and yet another screen to slowly tap through. With all the money behind Tesco, I really don't understand why their online shopping experience is so crappy.
- blibble 5y ago
  > With all the money behind Tesco, I really don't understand why their online shopping experience is so crappy. they probably prefer you coming through the door
- heurisko 5y ago
  This is really strange to read, as I think their online ordering website is great and simple to use. > and you now have to enter your card CCV for every single change you make That's only at the end. You can make a whole bunch of changes, then you enter in the CVV code.

This doesn't surprise me, their online platform feels like one big sticking plaster. They've had previous problems with clubcards (reward cards) being hacked and pretty much blamed the users...

GordonS 5y ago

I'm an online Tesco shopper, usually using "Click and Collect" because the shop is only a 3 minute drive away. Point is, I use the app and/or website every week - both are pretty awful, but the website is the worst. Main pain point is it's just so slow - you search for something and it takes seconds to show the search results, then you click to add something to your basket and it takes seconds to do that too, and occasionally it fails silently. A few seconds might not sound like much, but if you want to add dozens of items it's really frustrating. Then there is the search function, which is absolutely rubbish - you apparently have to know what secret-squirrel keywords are bound to each product. For example, if I search for "seeded bread", the particular brand I want doesn't show up, same if I search for "Hovis seeded"; but if I search for "Hovis seeds", then it finds it. So if you can't find something, you're never really sure if they don't have it, or you just can't find it. Another gripe with the search function is that results aren't ordered as you expect. Tesco has a "favourite" tag applied to things you've purchased before, so you'd expect "favourite" products to be shown first - nope. Which brings me on to the "favourite" feature - if you buy something just once, it gets tagged as a favourite, and there is no way to manually tag or untag products. So it could be there is a product you really didn't like, but it shows as a favourite for months afterwards. Then there is product reviews, which AFAICT aren't shown in the app at all, only on the website. And they silently delete perfectly reasonable bad product reviews, which is just really shitty behaviour. Also, the whole design and UX feel of the website is just... off. It really feels like a website created by junior devs in the 90's - ugly, slow, disfunctional and downright clunky. The app is a lot faster in general than the website, but still slowel enough to annoy, and it lacks some features that are available on the website, such as reviews and "shopping lists". The checkout UX is horrible though, it feels like you have to slowly tap through too many screens, and you now have to enter your card CCV for every single change you make, which is irritating and yet another screen to slowly tap through. With all the money behind Tesco, I really don't understand why their online shopping experience is so crappy.

blibble 5y ago
> With all the money behind Tesco, I really don't understand why their online shopping experience is so crappy. they probably prefer you coming through the door
heurisko 5y ago
This is really strange to read, as I think their online ordering website is great and simple to use. > and you now have to enter your card CCV for every single change you make That's only at the end. You can make a whole bunch of changes, then you enter in the CVV code.