As a customer I agree. I was the only person in a small local shop recently deliberating (for a few minutes with the owner) on what freezer to buy. The owner's

As a customer I agree. I was the only person in a small local shop recently deliberating (for a few minutes with the owner) on what freezer to buy. The owner's response and tone made me feel a bit stupid. I don't shop there anymore. Even more intimidating are timber/hardware suppliers. There's a small local firm I use for timber purely because the guy is so helpful.