I mean of course it reads like that - MS and similar corporations pay PR people quite a lot of money to craft messaging to frame things in the best possible way

I mean of course it reads like that - MS and similar corporations pay PR people quite a lot of money to craft messaging to frame things in the best possible way. This is not your personal friend or colleague asking forgiveness when they messed up, it's a multinational corporation acting in their own best interest, just as they did when they tried to get away with moving this feature from free to paid