I agree with you, requiring everyone at your company to have strong people skills would be, at the very least, wasteful. So, it seems that it should be the com

I agree with you, requiring everyone at your company to have strong people skills would be, at the very least, wasteful. So, it seems that it should be the company’s responsibility to make sure that they don’t talk to frustrated customers — or terminate their accounts — just like the employees without strong computer skills shouldn’t touch the servers.