The company I work for has 60k employees. I think during the pandemic - which started before I joined - we let go of a ton of office managers and the in-house I

The company I work for has 60k employees. I think during the pandemic - which started before I joined - we let go of a ton of office managers and the in-house IT team. So now there is one office manager for each local office, and she had no capacity or skill to answer my semi-technical questions when I joined (“how does the software licensing work?” etc). So, maybe. It’s risky, like you’ve demonstrated.