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I remember buying from dell in the 90s when they had decent customer service and made good (for a large OEM) computers. 1. There website was much simpler and n

by nkassis 15y ago

I remember buying from dell in the 90s when they had decent customer service and made good (for a large OEM) computers. 1. There website was much simpler and not at all like the overload piece of crap site they have now. People use to go on Dells website to configure a computer. That was their advantage, configurability. But now doing that involves one of the worse web site UI I've ever seen. That tab thing to go through options suck. Just bring back the long form. HP does the same thing and it sucks (HP website is the worse website i've ever seen, it's painful to use. But they own the retail store market) 2. They need to get back to making decent computers again. The build quality has gone way down compared to what they used to do. They even managed to make Alienware suck ;p 3. Their customer service is nothing like what it used to be. They really sold their soul (Where the dell dude?) to save cost at every corner and it shows.

nkassis 15y ago
4. simplify the damn options, there 5 options per model and like 30 different models. It's ridiculous. You just need a few options with customizability.
- jarek 15y ago
  Spoken like someone who has never needed a specific card or subsystem because that and only that works with mission critical software or hardware they need to run.
  - nkassis 15y ago
    there no reason that they need 5 different models of 15 inch XPS laptop shown on the page. What they should do is have one model and let you customize that to your will. Obviously internally that might affect some things like the mobo choice and all but user wise it's a lot simpler. You can still have your add in card as you want, at least you get to see the exact amount it adds to your machine. When it's already all packaged up you don't see it. I've built my fair share of servers through both Dell and HPs site. Some complex ones with multi raid cards and 16+ HD . I still say their site is overly complex.
    - jarek 15y ago
      Aha, fair enough. I'm not a fan of the current manufacturer websites either — certainly they can and should be done a lot better — I'd just hate to lose the configurability.

by nkassis 15y ago

nkassis 15y ago

4. simplify the damn options, there 5 options per model and like 30 different models. It's ridiculous. You just need a few options with customizability.

jarek 15y ago
Spoken like someone who has never needed a specific card or subsystem because that and only that works with mission critical software or hardware they need to run.
- nkassis 15y ago
  there no reason that they need 5 different models of 15 inch XPS laptop shown on the page. What they should do is have one model and let you customize that to your will. Obviously internally that might affect some things like the mobo choice and all but user wise it's a lot simpler. You can still have your add in card as you want, at least you get to see the exact amount it adds to your machine. When it's already all packaged up you don't see it. I've built my fair share of servers through both Dell and HPs site. Some complex ones with multi raid cards and 16+ HD . I still say their site is overly complex.
  - jarek 15y ago
    Aha, fair enough. I'm not a fan of the current manufacturer websites either — certainly they can and should be done a lot better — I'd just hate to lose the configurability.