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I use this tip as well. People don't read... until they do. This is a bit of a tangent... My incident reports are a good example of the reverse: giving good a
by kayodelycaon 5y ago
I use this tip as well. People don't read... until they do.
This is a bit of a tangent...
My incident reports are a good example of the reverse: giving good answers.
* The first two sentences will explain what happened, the scope of impact, when it was fixed, and a plan of action.
* The next paragraph or two has the important details.
* Everything after is a detailed timeline (down to the minute if that information is available.)
This allows anyone reading the email to read as much as they want without having to read everything.
Effective communication is hard.
- User23 5y agoI once saw a big company internal webapp that did a dangerous thing. Once it had been misused and the app team was blamed, so there were a bunch of checkboxes at the bottom, including one that said something like "I didn't read this I'm just checking all the boxes and clicking go" and if you clicked that box it would give you an error message.