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I did support when I was in my late teens and I ALWAYS started at the very bottom, with the questions that seemed obvious, and worked my way up. Most callers th

I did support when I was in my late teens and I ALWAYS started at the very bottom, with the questions that seemed obvious, and worked my way up. Most callers thought it was annoying, so I would often prepare them for the silly simple stuff I was about to ask and ask them to humor me. It was especially painful if I was the 3rd person they had talked to. I guess I still work this way although I've fallen out of the habit of warning people and asking them to humor me.

genewitch 5y ago
The "humor me" tier 2 or 3 tech support people are the best. By the time I've called in I've already done the usual stuff, that's why I called, at least they crack me up "what color is the light on the left side" or whatever, not just silence and clacking and background yelling of tier 1 while they "wait for me to power cycle". Turns out I absolutely cannot do tier 3 support, but I can do 1 and 2 for friends and family and I'm the "whiz" or whatever. Tier three, for me, was basically me in a bad mood talking to me in a bad mood, in order to gatekeep the poor dev/DBA/NOC that had to actually fix things. No thx!