But they did help him. I don't see this as a huge indictment on the rep here — they _do_ deal with people who are very ignorant of tech everyday. Maybe it too

But they did help him. I don't see this as a huge indictment on the rep here — they _do_ deal with people who are very ignorant of tech everyday. Maybe it took a while to convince them, but I think that's just as likely a failing of communication. > I eventually asked them to humor me and just bring out the boxes for the various laptop models so I could see the boxes, which they did, despite clearly thinking that my decision making process made no sense