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My Uber eats orders were constantly missing items and they eventually stopped issuing me refunds when I kept submitting requests. I understand to a degree that

by Zircom 5y ago

My Uber eats orders were constantly missing items and they eventually stopped issuing me refunds when I kept submitting requests. I understand to a degree that some people will abuse an infinite refund policy but it sure left a bad taste in my mouth when my driver didn't actually deliver the order, just marked it as delivered and drove off, and my refund request was denied. That was my last order with them.

nucleardog 5y ago
Heh, I had the opposite problem. I submitted an order, it popped up "503 Service Unavailable -- Try again" in the app. I tried again and it went through. Food showed up, was just finishing up and they showed up and delivered it a second time. Checked and the order had indeed double-submitted two seconds apart, and I was charged twice. Obvious error. It would have been a superhuman feat to submit the order, readd all the items to a new order, and submit it in two seconds. I contacted support and explained what happened and they refused the refund because they had delivered the order, so I had to pay for it. "Thanks for understanding." No amount of arguing that this was obviously an issue with their app got anything out of them besides food showed up, you pay for food, "thanks for understanding". Upside is I went from wasting probably a hundred bucks a week on ordering food to actually getting off my ass and walking somewhere nearby and picking it up myself for half the price.
- Breza 5y ago
  For future reference, I suggest contacting the bank in a situation like this. They're likely to refund a duplicate charge filed a few seconds after an initial charge.
RHSeeger 5y ago
Every food delivery service I've tried has been a nightmare. They don't check the food to make sure it's correct. It gets tossed around and mangled on the way. I had one time where there was someone else's order delivered to me; literally their name was on the bag... the delivery person grabbed the wrong bag. Then I tried to get them to fix it before he drove away and he told me to call the restaurant. Trying to get refund from the delivery service was nigh impossible. I wound up calling the restaurant and the dealt with getting me a refund and the correct food. I no longer use food delivery at all, unless it's provided directly by the restaurant. Otherwise, I go pick it up.

by Zircom 5y ago

nucleardog 5y ago

Heh, I had the opposite problem. I submitted an order, it popped up "503 Service Unavailable -- Try again" in the app. I tried again and it went through. Food showed up, was just finishing up and they showed up and delivered it a second time. Checked and the order had indeed double-submitted two seconds apart, and I was charged twice. Obvious error. It would have been a superhuman feat to submit the order, readd all the items to a new order, and submit it in two seconds. I contacted support and explained what happened and they refused the refund because they had delivered the order, so I had to pay for it. "Thanks for understanding." No amount of arguing that this was obviously an issue with their app got anything out of them besides food showed up, you pay for food, "thanks for understanding". Upside is I went from wasting probably a hundred bucks a week on ordering food to actually getting off my ass and walking somewhere nearby and picking it up myself for half the price.

Breza 5y ago
For future reference, I suggest contacting the bank in a situation like this. They're likely to refund a duplicate charge filed a few seconds after an initial charge.

RHSeeger 5y ago

Every food delivery service I've tried has been a nightmare. They don't check the food to make sure it's correct. It gets tossed around and mangled on the way. I had one time where there was someone else's order delivered to me; literally their name was on the bag... the delivery person grabbed the wrong bag. Then I tried to get them to fix it before he drove away and he told me to call the restaurant. Trying to get refund from the delivery service was nigh impossible. I wound up calling the restaurant and the dealt with getting me a refund and the correct food. I no longer use food delivery at all, unless it's provided directly by the restaurant. Otherwise, I go pick it up.