The writer conflates "the person at the Apple Store was trying to be helpful" with "the person at the Apple Store thought I was stupid". Part of the job of som

The writer conflates "the person at the Apple Store was trying to be helpful" with "the person at the Apple Store thought I was stupid". Part of the job of someone working in a customer-facing, sales job is to understand what the customer wants. A sales associate at an Apple Store probably has dozens of interactions every day where they're able to help people understand the products better and enable them to make a more informed decision. That is their job. Saying "I just want the one that's in the smallest box" makes you look like a customer that's in need of guidance and help, and someone who's probably going to have a bad experience with the product if they don't get it. Getting irritated by a response that is trying to help just shows a lack of empathy. People are not robots and there is a really good reason that the "white lie" is a thing.