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I think this interaction is an example of what "the customer is always right" is supposed to mean. Sure, the salesperson should verify that the person isn't usi

I think this interaction is an example of what "the customer is always right" is supposed to mean. Sure, the salesperson should verify that the person isn't using mistaken terminology, but past that, why not just help them? Or why didn't the salesperson take the initiative to ask them for the reason, instead of continuing to insist they were mistaken?

mbauman 5y ago
But they did help him. I don't see this as a huge indictment on the rep here — they _do_ deal with people who are very ignorant of tech everyday. Maybe it took a while to convince them, but I think that's just as likely a failing of communication. > I eventually asked them to humor me and just bring out the boxes for the various laptop models so I could see the boxes, which they did, despite clearly thinking that my decision making process made no sense