> > Why would the clerk need to know that > Because most average users ask for one thing, but actually need something else and it is the job of a service perso

> > Why would the clerk need to know that > Because most average users ask for one thing, but actually need something else and it is the job of a service person to get down to what the customer actually wants. Disclosing intent of unusual requests helps to find a solution in a faster way. It's also respectful to the clerk. Furthermore, people are more willing to cooperate if they know a reason. Which is hilarious because as software developers, we run into this all the time. People who request things or ask how to do things and it turns out what they needed was something else entirely. Why wouldn't this apply to other areas.