3 ms·
It's my understanding that when a customer appears this confused, they'll come back with loud complaints and bad reviews if you just sell them what they asked f
by medstrom 5y ago
It's my understanding that when a customer appears this confused, they'll come back with loud complaints and bad reviews if you just sell them what they asked for. And the Apple Store doesn't want to look like they do bad service, regardless of what happened.
- dangerface 5y agoThats fair enough if its a wee old granny trying to buy a laptop box I would question it, but if I work at a computer store and some one comes in and asks me for a specific one of the computers we sell I would just sell them that computer. I work at an advertising agency if we buy something for a giveaway we care a lot about the box it comes in, not whats inside it as we will never open it. The person buying the laptop is probably a currier that knows nothing more than to buy a laptop. If the currier is getting interrogated by a 16 year old sales clerk thats costing us money and more importantly time. I get they are just trying to be helpfull maybe even trying to save us money, but we only ever use retail because shipping takes to long. For example we have 20 laptops being shipped but need to take a picture of the box for promo material, we will happily pay for a new laptop and curriers simply so we can get a box in front of a camera so we can meet our dead lines. If we spend £2k on a new laptop and curriers just for a picture thats money well spent if we meet our dead lines. If we miss our dead lines because some kid was trying to save us £100 its going to cost us a fortune / client.