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It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community w
by danielsiders 15y ago
It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community who could learn a thing or two from this discussion.
- khafra 15y agoI'd like to think that the number of HNers who could learn is vanishingly small. I believe the appeal is more along the lines of "Jersey Shore for Internet entrepreneurs."