I think the Redditor complaining isn't being entirely fair (shock horror, wronged customer doesn't represent both sides of the issue), and I think they handled

I think the Redditor complaining isn't being entirely fair (shock horror, wronged customer doesn't represent both sides of the issue), and I think they handled this the best way they could once it got so big by issuing that statement. That said, it still positively reeks of unprofessionalism, from the smilies in the text to the inarguably weak reasoning: > It is our policy not to discuss client accounts with anyone but the account holder. I have unsuspended your account and hope that this allows you to retrieve any data required. Pretty sure that I'm not the account holder, and yet he's discussing the details with me? I would certainly think twice before considering them as hosts.