I read it as, at first, they had a mundane take on a problem and a mundane solution. Millennials want experiences so we can <do whatever>. Then, the outburst

I read it as, at first, they had a mundane take on a problem and a mundane solution. Millennials want experiences so we can <do whatever>. Then, the outburst revealed they actually had a more insightful take on the problem, the specific example of difficulty relating to the author's niece. However, they still didn't have insight into the solution. My takeaway is something like it's better to drive from the clearest articulation of the problem to the solution, rather than divert into business-speak and make yourself sound cookie cutter. e.g. "I couldn't connect with my niece. It was isolating. Many millenials feel isolated this way. We solved the problem with my niece by doing X. X can scale to other millienials" is a better type of pitch.