As others have pointed out, I wouldn't even have created this article, but to each their own. I'm assuming this client company was Samsung, due to scale and th

As others have pointed out, I wouldn't even have created this article, but to each their own. I'm assuming this client company was Samsung, due to scale and the author calling it the "K-Pop" company. They are known for using idols in their marketing. Still a little cringe to call it that. My take away from this article: 1. This act was extreme, bordering on criminal, negligence. Some peoples' livelihoods depend on access to their phone. I assume most people using this service are of a lower income. I wonder how many jobs may have been lost due to their not having access to their mobile for a day. 2. Samsung needs to hire better contractors -- but this is what happens when companies go with the lowest bidder, I suppose. I've seen it time and time again.