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Again, it's worse than "not awesome", it's unprofessional and unethical. If you commit to provide a service, whether you're charging $1 or $100k per month, the
by jbooth 15y ago
Again, it's worse than "not awesome", it's unprofessional and unethical.
If you commit to provide a service, whether you're charging $1 or $100k per month, there are some minimum standards of behavior you should hold yourself to. This isn't "you get what you pay for" because the host went down. Maliciously deleting backups that you're supposedly responsible for, over a twitter slapfight, is unethical. No matter what.
- n09n 15y agoDo you know that he was actually responsible for backing up this data? This hosting plan costs less than some places charge just for maintaining backups.
- Vivtek 15y agoThey did have the backups - and said so - and then deleted them just to be assholes. So it's moot whether they were responsible for backing up the data; the issue is they deleted it on purpose just to hurt.
- n09n 15y agoThey had already terminated their service agreement with this person. If I were a low-margin hosting reseller, I wouldn't bother to keep around the data of ex-customers either.
- Vivtek 15y agoExcept that they did keep the data of the ex-customer that didn't curse at them, and have now reinstated his account.