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The launch of this phone was utterly botched. There's a hilarious dissonance between the talk of SoC design, AI, computational photography and ambient computin

The launch of this phone was utterly botched. There's a hilarious dissonance between the talk of SoC design, AI, computational photography and ambient computing and the inability to handle a website with a relatively simple purchase flow for a phone that, let's be real, probably has about 1/10 th of the interest and web traffic of the iPhone. From the moment the store website went live with these phones there were all sorts of errors, and I ended up forgoing purchasing from the google store after trying to for an hour! Once Best Buy went live with their stock, I instantly was able to pre-order with little issue. I'll be picking it up on release day there. Fix the store, Google!

Bhilai 5y ago
I tried a few times and the store error-ed out and a few mins later, the phones were sold out.
hocuspocus 5y ago
Year after year, Google keeps reminding us its hardware line is not something's it's taking seriously. They sell phones in a ridiculously small number of countries, and without fail, they can't even do it without hiccups. And when you actually get a device, there's often some hardware issue, or annoying bugs, and sometimes both. (Writing this on a Pixel 5).
- seized 5y ago
  My Pixel 5 has been perfect. No bugs, glitches, hardware issues, etc. The only complaint I have is them removing the proper burst mode on the camera, but that was gone with the 4 series I think.
- zamalek 5y ago
  I gave up after my Pixel 4, now on a OnePlus. Google has consistently omitted something annoying on their phones. No wireless charging when everyone else has it, replacing a fingerprint scanner with face unlock (hello pandemic!), laughable battery life. They take 3 steps forward and 1 giant step back with each iteration. I wasn't willing to find out what stupid shit they would pull with the 6. The color grading on those photos, though. So sublime and authentic.
- rnotaro 5y ago
  I went from : Iphone 5 (New but not most recent) | Screen broke from the inside after 3 years \ -> Samsung Galaxy S7 (New but not most recent) | Friend made me great offer for 2XL -> Google Pixel 2XL (Used, 200 CAD) | gave the Galaxy S7 to my mother. She never had a Cellphone before. I'm heavily thinking about upgrading from 2XL to Pixel 6 (Not Pro) and giving my 2XL to my mother since the Galaxy is rebooting randomly even after a fresh reset. The Google Pixel 2 XL is the best phone i've ever owned and I've personally never had any issue with it.
krzyk 5y ago
People will never learn. You don't preorder Pixels, there are always better deals on Black Friday (literally in few weeks, just a week after Pixel start shipping). Never take preorders, especially with Pixels. (learned that hard with Pixel 3).
- fomine3 5y ago
  Also consider that now everything is in shortage.
- wpietri 5y ago
  And personally, I won't buy anything directly from Google ever again. Their customer service for me has been terrible. I'll happily buy another Pixel, but from pretty much anybody else.
  - krzyk 5y ago
    Yeah. But I was lucky during Pixel 3 preorders, after 3 weeks the phone was off 100 Euro, I wrote to customer service and magically they gave me back 100 Euro price difference. For Pixel 4 I waited till January when it was finally available in German Amazon, after a year NFC stopped working, and Amazon returned me the whole amount after I returned the phone (they didn't have Pixel 4 in store for replacement).
- ac29 5y ago
  Pre-orders come with free Pixel Buds ($99), which if you care, is a nice bonus. With all the supply chain issues this past year, you might not even be able to buy one come Black Friday, much less at a discount or with a better freebie.
  - heffer 5y ago
    In Germany (and some other EU countries) pre-orders come with Bose Noise Cancelling Headphones 700 (A ~270 EUR value). Here in Canada not only is the phone more expensive, it also "only" comes with Pixel Buds which are a ~CAD 160 value after tax. The Bose headphones are also more expensive in Canada (as pretty much anything except gas and electricity) so they'd be an even better value here. So I'll investigate if there are significant (to me) differences between the EU and Canada models and may just order it in Germany then.
Humphrey 5y ago
AND, the day after M1 Pro 7 Max launch. Google Silicon seems so "so what?" after those jaw dropping chips!
initplus 5y ago
This hn link isn't even available in all regions! I understand if the phone is not yet sold in all regions, but apparently I can't even look at it. Really good advertising google...

Bhilai 5y ago

I tried a few times and the store error-ed out and a few mins later, the phones were sold out.

hocuspocus 5y ago

Year after year, Google keeps reminding us its hardware line is not something's it's taking seriously. They sell phones in a ridiculously small number of countries, and without fail, they can't even do it without hiccups. And when you actually get a device, there's often some hardware issue, or annoying bugs, and sometimes both. (Writing this on a Pixel 5).

seized 5y ago
My Pixel 5 has been perfect. No bugs, glitches, hardware issues, etc. The only complaint I have is them removing the proper burst mode on the camera, but that was gone with the 4 series I think.
zamalek 5y ago
I gave up after my Pixel 4, now on a OnePlus. Google has consistently omitted something annoying on their phones. No wireless charging when everyone else has it, replacing a fingerprint scanner with face unlock (hello pandemic!), laughable battery life. They take 3 steps forward and 1 giant step back with each iteration. I wasn't willing to find out what stupid shit they would pull with the 6. The color grading on those photos, though. So sublime and authentic.
rnotaro 5y ago
I went from : Iphone 5 (New but not most recent) | Screen broke from the inside after 3 years \ -> Samsung Galaxy S7 (New but not most recent) | Friend made me great offer for 2XL -> Google Pixel 2XL (Used, 200 CAD) | gave the Galaxy S7 to my mother. She never had a Cellphone before. I'm heavily thinking about upgrading from 2XL to Pixel 6 (Not Pro) and giving my 2XL to my mother since the Galaxy is rebooting randomly even after a fresh reset. The Google Pixel 2 XL is the best phone i've ever owned and I've personally never had any issue with it.

krzyk 5y ago

People will never learn. You don't preorder Pixels, there are always better deals on Black Friday (literally in few weeks, just a week after Pixel start shipping). Never take preorders, especially with Pixels. (learned that hard with Pixel 3).

fomine3 5y ago
Also consider that now everything is in shortage.
wpietri 5y ago
And personally, I won't buy anything directly from Google ever again. Their customer service for me has been terrible. I'll happily buy another Pixel, but from pretty much anybody else.
- krzyk 5y ago
  Yeah. But I was lucky during Pixel 3 preorders, after 3 weeks the phone was off 100 Euro, I wrote to customer service and magically they gave me back 100 Euro price difference. For Pixel 4 I waited till January when it was finally available in German Amazon, after a year NFC stopped working, and Amazon returned me the whole amount after I returned the phone (they didn't have Pixel 4 in store for replacement).
ac29 5y ago
Pre-orders come with free Pixel Buds ($99), which if you care, is a nice bonus. With all the supply chain issues this past year, you might not even be able to buy one come Black Friday, much less at a discount or with a better freebie.
- heffer 5y ago
  In Germany (and some other EU countries) pre-orders come with Bose Noise Cancelling Headphones 700 (A ~270 EUR value). Here in Canada not only is the phone more expensive, it also "only" comes with Pixel Buds which are a ~CAD 160 value after tax. The Bose headphones are also more expensive in Canada (as pretty much anything except gas and electricity) so they'd be an even better value here. So I'll investigate if there are significant (to me) differences between the EU and Canada models and may just order it in Germany then.

Humphrey 5y ago

AND, the day after M1 Pro 7 Max launch. Google Silicon seems so "so what?" after those jaw dropping chips!

initplus 5y ago

This hn link isn't even available in all regions! I understand if the phone is not yet sold in all regions, but apparently I can't even look at it. Really good advertising google...